TERMS AND CONDITIONS

Payment

• Credit Cards Accepted: Visa, Mastercard, Discover, and American Express.
• PayPal: PayPal is accepted.
• Processing Fee: Credit card payments are subject to a 3% processing fee.

Shipping

• Shipping Point: Orders are shipped FOB Woodstock, IL.
• Shipping Collect: We are unable to refund shipping costs when an order is shipped collect using a separate account number.
• International Orders: If you are located outside the United States, please contact us to place your order.

Returns and Damages

Eligibility and Approval

• Return Window: Return requests must be submitted within 30 days of the original order date. Return eligibility may vary based on the product type, condition, and reason for return.
• Product Condition: Items must be unopened, unused, and in resalable condition.
• Food-Grade and Healthcare Packaging: Food-grade products and certain healthcare packaging products are not eligible for return once the original packaging has been opened.
• Authorization Required: A return request must be reviewed and approved by Action Packaging before any products are sent back. Approved returns will include return instructions and any required return authorization or reference number.
• Unauthorized Returns: Please do not return products without prior approval. Unauthorized returns may not be accepted or credited.

Return Shipping and Fees

• Return Shipping Costs: Responsibility for return shipping depends on the reason for the return and will be confirmed when the return is approved.
• Action Packaging Errors: If the return is due to an Action Packaging error, including an incorrect item shipped, an item damaged in transit, or a product defect, Action Packaging will cover the return freight.
• Other Returns: If the return is for any other reason, including an order change, overordering, or an item no longer being needed, the customer is responsible for return freight.
• Non-Returnable Items: Custom, personalized, printed, and made-to-order products cannot be returned.
• Restocking Fee: Approved returns are subject to a 20% restocking fee.
• Specialty and Luxury Items: Specialty and luxury items, including Magnetic Boxes, Vesta Boxes, and similar products, may be subject to a restocking fee of up to 25%.

Refunds and Assistance

• Inspection: All returned products are subject to inspection before a refund, credit, or replacement is issued.
• Refunds and Replacements: Once an approved return has been received and inspected, Action Packaging will issue a refund to the original payment method, provide an account credit, or send a replacement, as agreed during the return authorization process.
• Requesting a Return: To request a return, contact us online or call (888) 595-4626. Please provide the item name or SKU, order number, quantity being returned, and reason for the request so our team can assist you.

Rush Shipments

• Cutoff Time: Rush orders must be placed before 12:00 p.m. Central Time to be eligible for expedited same-day shipment.
• Expedited Services: Next Day and Second Day services are available where offered.
• How to Place Rush Orders: Rush orders must be placed by telephone to ensure they are processed before the cutoff time.
• Fax or Email: Rush orders submitted by fax or email cannot be guaranteed to ship the same day.

Custom Orders

• Requesting a Quote: Please complete our Custom Quote form to request an estimate for your specific item.
• Setup Charges: Customized products may be subject to plate and setup charges.
• Cancellations: Custom orders are subject to cancellation charges and cannot be returned.
• Overruns and Underruns: We reserve the right to bill for overruns or underruns, which may vary by up to plus or minus 15% due to manufacturing processes.

Samples

• Availability: Samples are available for most, but not all, items.
• Sample Order Limit: Up to six unique samples are allowed per sample order.
• Sample Pricing: Samples are priced at the cost of one unit of each requested item.
• Sample Shipping: Sample orders may be subject to shipping charges. Any applicable shipping charges will be provided when the sample order is placed.
• Expedited Samples: We do not offer overnight shipping for samples.
• Quantity Limits: We reserve the right to limit sample quantities. Some items may not be eligible for samples because of vendor availability or vendor sample fees. If you have questions, please contact us.

Product Dimensions

• Interior Dimensions: Unless otherwise noted, product dimensions listed on our website generally refer to the product’s usable interior dimensions. Because product types and vendor specifications vary, the order in which dimensions are displayed, such as length, width, and height, may not be consistent across all products. If dimensional orientation is critical for your application, please contact us before ordering so we can confirm the correct specifications.

Wholesale Distributors

• Minimums and Charges: Please contact your sales representative or customer service for details regarding minimums and distributor-related charges.

Product Tolerances

• Industry Standards: We deliver products within applicable industry standards for the dimensions and thickness of flexible packaging.
• Precision Requirements: If your application requires precise specifications, please contact us to discuss available options.

Pricing

• Subject to Change: Due to market forces beyond our control, all prices are subject to change without notice.