Action Packaging FAQs

Your Packaging Questions, Answered

Find helpful answers to the most common packaging questions.

How do I request a return?

What is your return policy?

Are there restocking fees?

Who pays for return shipping?

When will I receive my refund, credit, or replacement?

Are your bags recyclable?

Do you offer custom sized or custom printed packaging?

What materials are your bags made from?

How do I choose the right bag size?

Do you ship internationally?

How long will it take to receive my order?

From where are orders shipped?

Can shipping charges be refunded when I use my own carrier account?

Can I place a rush order?

Can you help with artwork or design?

What is the lead time for custom orders?

Can custom orders be canceled or returned?

What is the minimum order for custom packaging?

Are there setup charges for custom orders?

Will I receive the exact quantity ordered for a custom product?

Can I get a sample before placing a larger order?

How many samples can I order, and are there shipping charges?

Are the listed product dimensions interior or exterior measurements?

Are product dimensions and thicknesses exact?

Are there minimums or additional charges for wholesale distributors?

Can prices change?

Can I cancel or change my order after it has been placed?

Do I need an account to place an order?

How do I check the status of my order?

How do I reorder an item I have purchased before?

What payment methods do you accept?

Will I be charged sales tax?

How do I submit my tax exempt status to Action Packaging?

Do I need to submit the exemption certificate every time I order?

Is tax exemption valid in all states?

What documents are required for tax exemption?

What is a tax exempt purchase?

How It Works

Whether you're ordering stock packaging or creating a custom printed solution, our team makes it easy to find the right products and get your order moving.

1. Find the Right Products

Browse our selection of packaging products or explore custom packaging options to find the best fit for your business.

2. Request a Quote or Place Your Order

Order in-stock products online, or request a quote for custom printed packaging. Our team will help confirm specifications, pricing, and lead times.

3. We'll Take It From There

We'll process your order, coordinate production or fulfillment, and keep you informed every step of the way until your packaging arrives.

Need more help?

Still Have Questions?

Can't find the answer you're looking for? Our representatives are here to help. Contact our team with questions about products, orders, shipping, or your account.

Contact Our Team Explore Custom Packaging